SYMPHONIA products can be returned for exchange, if an email has been received within 7 days of receiving your item.
We do not refund or issue store credit. SALE items will not be accepted for return under any circumstance (unless proven faulty).
To make a return, please notify us immediately by email to firstname.lastname@example.org to receive your Return Authorised Number and to notify us of which item you wish in exchange to ensure availability and hold of the item.
Shipping charges apply for the exchange parcel sent back to you, please read Australian Returns for more information prior to sending any product back.
All items must be in new, unopened and unused condition. SYMPHONIA is not responsible for any item(s) returned/exchanged that are not returned new, unopened and in an unused condition.
SYMPHONIA has made our return system as easy as possible for you.
For parcels being sent back to us: Please note you can use which ever method of shipping most convenient for you at your own cost, keeping in mind returns have to be received within 7 days from the issue of your Return Authorisation Number.
All parcel exchanges being sent back to you within Australia will incur a $15.00 flat fee (Australia only), which will be directly debited from your chosen method of payment for your order.
So, what do you need to do?
Exchanges can be made for any available product from our online boutique. Clearly notify us of which item and size you wish to exchange your purchase for, to ensure availability and hold of the item when you request your Return Authorised Number.
SALE ITEM(S) RETURNS
Any items marked sale are unable to be returned to SYMPHONIA.
Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty. Please note that faulty products can only be exchanged for the same product.
OTHER IMPORTANT INFORMATION